Peter Vanco

By Peter Vanco | P&M Skills Training | Sales Communication Coaching for Non-Native English Speakers I have worked with many sales professionals who are excellent at their job. They know their product. They understand their clients. They are smart and motivated. But when the negotiation starts in English with an international client, something shifts. The confidence drops. The words don't come as naturally. And sometimes, the deal doesn't close the way it should. This is not a language...

Whether you're following up on a support ticket or handling a frustrated client, the words you choose on a call make all the difference....

Your customer service team speaks English, but do they communicate effectively? For non-native English-speaking teams, small language...